Two blogs in one day??? What is this madness???
Anyway, I FINALLY got a call back from the nursing facility, and the girl that I talked to (who sounded like she'd finished high school and not much further, and spoke with an almost unintelligible accent) informed me that the reason for the mix up was that they had been transitioning to a new office. The payment that I sent in originally hadn't been processed because of a mix up at the post office; they hadn't been forwarding payments to the bank. And the reason we hadn't gotten any calls back was that the voicemails were "getting lost" during the move to the new office.
Why it took them over a month to realize that they hadn't received any payments or gotten any calls about payments is beyond me.
She had no explanation as to why I sat on the phone for 2 hours waiting for someone to pick up.
Her recommendation is that the original payment will probably be processed, now that they've fixed the issue with the bank, so just sit tight and wait for it to be processed because paying it over the phone with her right then would cause a double payment (which makes sense, but still). The only helpful thing she did was reset my bill, so that it's no longer considered past due.
I still think that it's strange that the billing department, of all the departments to have, would be so inefficient.
At least it's closer to being taken care of.
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did you get the girl's name? it is likely that a month from now, you will hear from them with another past due notice, because this chick will have been fired from being 'too' helpful.
ReplyDeleteI have logs of everything that's transpired, and I have a nice little letter already composed telling them that I've tried to resolve it several times and that any further attempt to collect will be forwarded to our attorney.
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